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Terms and Conditions

Thank you for visiting the Lenses-contact.co.uk web site (the “Site”). Lenses-contact.co.uk is a leading online retail store for contact lenses and related products.

Why shop with us?

★ A prompt and fair handling of returns
★ We accept the return of all unopened items within 14 days of delivery
★ Contact us at info@lenses-contact.co.uk at any time.
★ We have a large warehouse of our own, which enables us to ship stocked goods immediately
★ We dispatched more than 50,000 shipments in 2012

Shipping costs

Payment method DHL Express Royal Mail
Credit or debit card Din5.95 Din2.99
PayPal Din5.95 Din2.99
Money transfer Din5.95 Din2.99
FREE SHIPPING with orders over £55!
The price of postage is including VAT.

Delivery and payment

If the goods you have ordered are in stock (approx. 97% of all our orders), we ship them as follows:

Delivery method Payment method Order date Shipment date Delivery
Royal Mail Credit or debit card, PayPal by 12 o'clock on the day of order placement 3 – 7 business days from the receipt of the order
Royal Mail Credit or debit card, PayPal after 12 o'clock on the business day following the day of order placement 3 – 7 business days from shipment date
Royal Mail Money transfer  — the business day following the day on which payment was received 3 – 7 business days from payment receipt
DHL Express Credit or debit card, PayPal by 12 o'clock on the day of order placement 1 – 2 business days from the receipt of the order
DHL Express Credit or debit card, PayPal after 12 o'clock on the business day following the day of order placement 1 – 2 business days from shipment date
DHL Express Money transfer  — the business day following the day on which payment was received 1 – 2 business days from payment receipt

Note: The shipper guarantees that your shipment will be delivered within 3 – 7 business days of shipment. The exact delivery date is difficult to estimate. Out-of-stock goods are usually shipped within 4 – 6 business days of order receipt. There may be delays with some special products (e.g. dioptric coloured and toric contact lenses) or with unconventional dioptric power values.

We always inform you whether the item is in stock or when it is estimated to be delivered after you choose the parameters of your contact lenses in the order form (before order confirmation).

Price, shipping costs, payment

The consumer always pays the price listed on the product page at the time of order placement. The price is always final, i.e. including VAT. The shipping costs depend on the selected delivery and payment method. However, as they are stated on the order form, they are known to the customer before he confirms his order.

Packing is not charged for. Special offers and prices are valid for as long as they appear on the website www.lenses-contact.co.uk.

If you have paid in advance by bank transfer or credit or debit card, the goods shall be shipped only after the payment has been credited to our account.

You will receive payment instructions after you have confirmed your order. If you have paid by bank transfer and would like to receive your shipment as soon as possible, we recommend you send a payment confirmation issued by your bank either in a graphic format or as a PDF to our e-mail address: info@lenses-contact.co.uk. Plain-text payment confirmations shall be recognized only if they are sent by your bank.

Introductory Provisions

The terms and conditions below are applicable to shopping in the Lenses-contact.co.uk e-shop.

The terms and conditions define and specify the contractual relationship between the Buyer and the Seller. All contractual relations are governed by the laws of the Czech Republic. If the contractual party is a consumer, all relationships that are not regulated hereby are governed by the Czech Civil Code (Act No. 40/1964 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the party entering into the contract is a business, all relationships that are not defined herein are subject to the Czech Commercial Code (Act No. 513/1991 Coll.), all as amended.


The e-shop is operated by ALENSA, s.r.o., Stružky 1326/6, 198 00 Praha 9, ID: GB207896378.


The purchase contract is deemed concluded when the Buyer confirms his order within the order form which is available online. An order may also be confirmed by phone. If the Buyer does not mention explicitly in the field „Note for the Seller“ that he requires a printed proof of purchase and a package leaflet, he agrees that they will be supplied in an electronic form only. By placing an order with Lenses-contact.co.uk, the Buyer acknowledges that he has read these terms and conditions and that he accepted to comply with them. The Buyer has the possibility to distinguish the delivery address from the invoicing address and attach a note if necessary in the order form. These details are then automatically included in the tax document.

Returns, Claims, and Warranty

The 24-month warranty period begins when the product is received by the Buyer. If the purchased item, its packaging or instructions for use attached to it state an expiration date in accordance with special legal regulations, the warranty period shall end on the expiration date. We usually supply contact lenses with an expiration date longer than 24 months. Use-by dates are available for each product in our e-shop.

Damaged and faulty goods returns address:

Office 105
15–17 Caledonian Road
N1 9DX

If you wish to return a damaged or faulty product, we recommend you place it in a stiff box and send it by registered post, this is to prevent damage during transport. If you wish to return any contact lenses that have been unpacked (or used), it should be prevented from drying out during transport. We recommend you place the lens in a case with solution and close it firmly.
The item you wish to return should be accompanied by a letter describing the products fault.

Withdrawal from the Contract

Everyone has the right to withdraw from the contract within 14 days of receipt of the goods. In the event of withdrawal from the contract the Buyer must observe the following conditions:

The returned goods must be complete

The goods must not be used or damaged (for example, the original packing must not be opened). If the consumer opens the original packing, then the product can no longer be used for hygiene or safety reasons. Such a product is no longer resalable and cannot be returned.

Required documentation

Please enclose the proof of purchase that we issued, its copy or your order number. Don't forget to include your bank account number.

The goods must be returned in the original condition

We recommend sending the returned goods in a stiff cardboard box rather than an envelope (even if it was an anti-shock envelope). If the shipment suffers damage during transport, we are not obliged to accept it. In the event of withdrawal from the contract, if the person observes the conditions above, the Buyer shall receive a full refund including the shipping costs. The Buyer shall bear only the costs incurred in returning the goods. The refund shall be credited to the customer's account within 2–10 days of receipt of the returned goods in a re-salable condition.

Privacy Policy

The ALENSA company, the operator of the lenses-contact.co.uk e-shop, collects only the contact details necessary for shipping goods and communicating with customers: namely, the customer's name and surname, address, telephone number and e-mail address. The Buyer agrees that these details may be used by the Seller for the purpose as specified above. This information shall not be disclosed to third parties except for shipping companies.

Changing to a New Brand

Changing to a new brand of contact lenses (even if recommended by a specialist) could pose a risk and the new brand may not suit the wearer. The Seller bears no responsibility for any health complications or discomfort that may result from wearing such lenses.

Valid Prescription Required

By ticking the box on your order that you have read and understand our terms and conditions, you are verifying that you have a valid prescription for the lenses you are ordering. You hereby confirm that the information you are providing is valid and exactly as prescribed by your eye-care professional. You also confirm that your prescription is less than 12 months old, as required by UK law. You, the customer, give your consent to our contacting your eye-care professional to verify your prescription information, if necessary. You understand that it is your responsibility to undergo regular eye examinations and maintain an up-to-date prescription. Lenses-contact.co.uk is not responsible for any consequences as a result of deviation from your prescription.