We are able to ship 97.2 % of all orders immediately thanks to our extensive stocks. The shipment of special contact lenses that are not commonly stocked depends on the delivery times of our suppliers. Depending on the brand and the parameters, the delivery times range between 3 days (Alcon, CIBA Vision) and 30 days (special toric or dioptric coloured lenses).
If you decide to pay in advance, we will not dispatch the goods (complete order) until your payment is credited to our account. The delay caused by the bank transfer (usually 2–3 days) can be eliminated if we receive a confirmation of the payment from your bank (from your bank's e-mail address).
Shipping includes packing and postage. Shipping costs do not depend on the total size and weight of your order. We therefore recommend combining as many items as possible in one order. If you log in, you can add additional orders to an existing open order, but not later than 30 minutes after you have placed the first order. After this time has expired, multiple orders can be merged only by our customer service department based on your phone request.
Contact lenses and accessories are shipped in firm packaging of sufficient size and therefore you can be sure that you receive your shipment undamaged and in proper condition. However, if the shipping box appears damaged, please don't accept the package from the shipper and state the reason in the delivery protocol, for example, „considerable damage to the shipping box,“ „liquid leak“ etc. You should also contact us as soon as possible so that we can deal with the situation promptly and ship new goods to you.
|Delivery method||Payment method||Order date||Shipment date||Delivery|
|DHL||Credit or debit card, PayPal||by 12 o'clock||on the day of order placement||1 – 2 business days from payment receipt|
|DHL||Credit or debit card, PayPal||after 12 o'clock||on the business day following the day of order placement||1 – 2 business days from payment receipt|
|Royal Mail||Credit or debit card, PayPal||by 12 o'clock||on the day of order placement||2 – 5 business days from payment receipt|
|Royal Mail||Credit or debit card, PayPal||after 12 o'clock||the business day following the day on which payment was received||2 – 5 business days from payment receipt|